Customer Policy

Terms & Conditions (Buyer)

Sobkisu Bazar is a multivendor e-commerce marketplace where the seller displays his products and the buyer can purchase the products as per his choice. Sobkisu Bazar acts as a buying and selling medium for both buyers and sellers and Sobkisu Bazar also sells its own products and services or products that can also be advertised here.

General Terms:

1. All the rules of buying and selling of Sobkisu Bazar will be done according to the relevant prevailing laws of the country.

2. All the details and terms related to products and services should be carefully checked while ordering at the market.

3. Sobkisu Bazar Marketplace shall not attempt to conduct business or marketing of any illegal products (MLM) that are prohibited under domestic law.

4. No intoxicants, explosives or any other prohibited items can be bought and sold in the Sobkisu Bazar Marketplace.

5. Products ordered will be delivered within 2 to 7 working days by Sobkisu Bazar after ordering from Sobkisu Bazar Marketplace.

6. The printed bill must be checked while accepting any product ordered from Sobkisu Bazar Marketplace.

7. For all products that have a warranty or guarantee, check whether the warranty or guarantee period and other information including the place of service and contact address are provided with the product. Check whether a card or digital card containing other conditions is supplied with the product.

8. If you have any complaints or any information related to the services of Sobkisu Bazar Marketplace, please call +880 9678-800843 or email at customer@sobkisubazar.com / info@sobkisubazar.com

9. Any complaint made by the customer regarding the provision of any product or service of the market will be resolved within 72 hours and will be notified to the customer through phone, e-mail or SMS.

10. Any buyer of the Sobkisu Bazar Marketplace can freely give a rating or review of any product. 

11. After a buyer completes an order on the Sobkisu Bazar Marketplace, if it is not possible to deliver the product according to the buyer's demand due to any reason beyond human control (Force Majeure), the buyer will be informed by phone, SMS, e-mail within 48 hours of placing the order. In this case, a full refund will be given within the next 72 hours. 

Buyer Registration: Any person can register as a seller on Sobkisu Bazar by following certain rules. If you are a new user, create a new account, provide your personal information when the account creation is complete.

Product Information and Product Quality: Sobkisu Bazar encourages all its sellers to sell quality products. All information related to the product is provided by the seller, so the responsibility for product information and quality is the seller's, not the marketplaces. However, if there is any evidence of displaying false information/content of the product in the marketplace or harming the buyer with substandard products, Sobkisu Bazar will take necessary action against the seller concerned. So as a seller, you must not in any way harm the buyer by displaying false information/content of products or substandard products in the Sobkisu Bazar marketplace.

Product Payment Method: Buyers can generally pay the product price through two methods. 1) Online Payment Gateway, 2) Cash on Delivery.

Online Payment Gateway: When the buyers of Sobkisu Bazar make payments through the online payment gateway, Sobkisu Bazar Marketplace will act as a means of payment for the product between the buyer and the seller. The specified part of the price paid by the buyer will be delivered to the seller after the specified period.

Cash on Delivery: In case of cash on delivery, the seller will bear the responsibility of packaging the product, shipping the product etc. Seller shall use Sobkisu Bazar approved courier service or logistics partner for shipping the product. Sobkisu Bazar will act as a marketplace courier service or logistics partner, a means of payment for goods between buyers and sellers.

Product Delivery Method: After receiving the buyer's order, the seller will send all the ordered products through any courier service or logistics partner approved by the market within a specified day according to the buyer's delivery address. Note that the market and seller will not be responsible for delivery delays due to natural calamities, political unrest, political events, national or public holidays etc.

Product Packaging: Product packaging is the sole responsibility of the market seller. Sobkisu Bazar provides its sellers with information and training on product packaging but is not responsible for packaging.

Order Cancellation: Sobkisu Bazar reserves the right to cancel any order at its sole discretion. The buyer can cancel the order (before the delivery is complete) but not after the delivery is complete if there is no problem with the product.

Terms (User Buyer and Seller)

Registration Information: Sobkisu Bazar encourages everyone to register with accurate information. The user is responsible for the information that the user registers with.

Account: User creates an account on Sobkisu Bazar through his registration process. The User is solely responsible for all activities that the User conducts through its account as a Buyer or Seller. If someone's account comes into someone else's control, they must immediately contact Sobkisu Bazar and notify them. In this case, Sobkisu Bazar reserves the right to take any decision regarding the said account.

Account Suspension or Cancellation: Sobkisu Bazar reserves the right to suspend or cancel your access or account without prior notice.

Customer Service: Sobkisu Bazar marketplace provides customer care (call center) facilities to solve any problem of its users.

Complaints about Content: All content of Sobkisu Bazar is displayed by sellers on the market. Sobkisu Bazar lists products displayed by numerous sellers. It is difficult for the Sobkisu Bazar to be aware of the contents of every product listed for sale. Sobkisu Bazar works on "complaint, review and takedown" basis. Therefore as a seller, you will never post any content that is illegal, offensive (e.g. sexist content or racist, bigoted, hateful), deceptive, misleading, defamatory, indecent, harassing, libelous, defamatory, obscene, offensive or harmful to third parties or money laundering or gambling. Do not display any content that is related or illegal in any way. Also, if you believe that any content displayed on Sobkisu Bazar is illegal, offensive (e.g. sexist content or racist, bigoted, hateful), deceptive, misleading, derogatory, indecent, harassing, defamatory, derogatory, obscene, objectionable to third party, harmful or related to money laundering or gambling or illegal in any way, please notify the market immediately.

Confidentiality: All personal information, data or contracts provided to the Marketplace by User Sellers shall be treated as strictly confidential in accordance with applicable laws and regulations.

Ensuring Continuous Access: Sobkisu Bazar makes every effort to maintain consistent, uninterrupted and error-free access to the Site for its users. However, there may be temporary problems in terms of repairs, maintenance, introduction of new facilities or national suspension etc.

User Conduct: Users of Sobkisu Bazar must not use Sobkisu Bazar website, mobile application and other services in any manner that interferes with or damages Sobkisu Bazar website, mobile application and other services. The User must not engage in any activity that may directly or indirectly harm the Market or its employees, officers, agents or any other party.

User Provided Information: The User shall be responsible for all information or related matters submitted by the User (Buyer or Seller) to Sobkisu Bazar. So don't submit any kind of false or fake information or anything related.

Trademarks and Copyrights: Sobkisu Bazar graphics, logos, service names are trademarked. Sobkisu Bazar's logo, software, photos, videos, words, and other marks mentioned on the website are trademarks of the respective jurisdictions. All other trademarks displayed on the Sobkisu Bazar site are the property of their respective owners. All this is protected by copyright.

Sellers’ Training: Sobkisu Bazar arranges seller training at different times.

Acknowledgement: You acknowledge that you are doing transactions in your full sense and at your own risk. 

Contacting Sobkisu Bazar: In any case, while contacting Sobkisu Bazar, you will provide your valid phone number.

Software Updates: Sobkisu Bazar may provide automatic or manual updates at any time without notice to keep its software up to date.